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Email
star@gosunled.com
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Tel
+86-755-61899338
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WhatsApp
+86 13760267465
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WeChat
13537784560
18665857086
Customer Support Q&A
Quick Answers, Reliable Support. Here you’ll find answers to frequently asked questions about GOSUN’s products and services—designed to help you make faster, better decisions. Still have questions? Feel free to message us or reach out to our professional team anytime.
Live Chat-
Do you offer customization services?
Yes. GOSUN offers OEM & ODM customization, including design, function, color temperature, accessories, and packaging. Just share your project requirements.
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What are your main product categories?
Our key products include LED track lights, downlights, magnetic lights, surface-mounted lights, and linear lights—ideal for retail, hospitality, galleries, etc.
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Are your products certified?
Yes. All products are certified with TUV, CB, CE, ETL, RCM, RoHS, UKCA and comply with standards across Europe, North America, Australia, and more.
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What is your warranty policy?
Our standard warranty ranges from 5 to 10 years, depending on the product series and project agreement.
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Can I request a sample? How long does it take?
Yes, samples are available and usually shipped within 3–5 working days. International delivery typically takes 7–10 days.
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What’s your lead time?
Standard lead time is 7-10 days depending on the order size and customization. Rush orders are also available upon request.
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Are your lights compatible with dimming or smart control?
Yes. Our products support DALI, 0–10V, Triac, Bluetooth, and wireless dimming systems for smart lighting solutions.
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How do you ensure product quality?
We implement strict quality control including incoming material checks, aging tests, photometric testing, and 100% final inspections before shipping.
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How do I place an order? Is there a MOQ?
Orders can be placed via our website, email, or sales representatives. Standard MOQ is 100 units; for custom projects, please consult us.
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Do you ship internationally?
Yes. We work with reliable logistics partners to offer efficient global shipping via sea, air, or express courier services.
